Include the provided Schedule Now links on your website, email newsletters, and social media pages makes
it easy for patients to book or request their own appointments any time of day, any day of the year. Easily
configured setup options ensure that patients book with the right provider and for the right length of time.
Automatically notify patients when they are due for continuing-care appointments using your practice- specific
scheduling and delivery preferences. Patients can easily book or request appointments using the provided
Schedule Now links and can text-chat with your staff if they have questions.
We identify patients who are overdue for appointments by monitoring patients’ visit history and recall
schedules, and automatically notifies them of their need to set appointments and keep their healthcare on track.
Patients can book or request appointments using Schedule Now links.
When you need to share some news, our email campaign builder makes it easy to reach your patients. We
automatically maintain your patient list, handle unsubscribes and bounces, and track your success. Our reporting
tools let you know everything you need to know, such as who is opening your emails.
My Patient Messages immediately contacts your no-show patients to reschedule them. Patients can book or request
appointments using Schedule Now links. By automating this time-consuming task that might go undone otherwise,
your staff will have more time to spend with the patients who did show up.
Patients expect to receive immediate confirmation of their appointment after it’s booked; they can be left
wondering and become anxious when they don’t. Once the details have been finalized, we send an email or text
confirmation to the patient shortly after the appointment has been booked.
Premier Family Practice
Hello Mary,
This is to acknowledge your appointment with Premier Family
Physicians. The appointment details are:
Mary Smith
July 14th
10:30 AM
We look forward to seeing you then!
Mary, this is Premier Family Physicians confirming that you have booked an appointment
with us for Wednesday July 14th at 10:30 AM. We're looking forward to seeing you.Sounds great, I'll be there!
An Early Reminder is typically delivered seven (7) or more days prior to an appointment. These are helpful when
appointments are scheduled well in advance or when ample notice is needed for completing pre-appointment
requirements such as lab work.
Premier Family Physicians
Hello Mary,
You have an upcoming appointment with Premier Family
Physicians. Please take a minute to review the details of your appointment:
Mary Smith
July 14th
10:30 AM
If for any reason you can't keep this appointment it is
important that you let us know.
Mary, this is Premier Family Physicians reminding you that you have an upcoming
appointment Monday, July 14th at 10:30 AM. We'll be contacting you again closer to your appointment - let us
know if you'll need to reschedule.Thanks for reminding me!
The Primary Reminder is typically delivered two (2) days before an appointment. It can be highly personalized
with specific instructions for the patient based on provider, location, and/or appointment type.
Premier Family Physicians
Hello Mary,
You have an upcoming appointment with Premier Family
Physicians. Please take a minute to review the details of your appointment:
Mary Smith
July 14th
10:30 AM
We look forward to seeing you soon!
Reply YES to confirm Mary's appointment Monday, July 14th at 10:30 AM with Dr. Scott at
our 2nd St. Office. Reply NO to cancel this appointment.Yes!
A Reminder Nudge is typically delivered the day before an appointment, and always after the Primary Reminder.
The Nudge can be sent to patients who have not previously confirmed or canceled and reinforces the importance of
their response.
Premier Family Physicians
Hello John,
You have an upcoming appointment with Premier Family
Physicians. Please take a minute to review the details of your appointment:
John Smith
August 3 2018
9:30 AM
We look forward to seeing you soon!
Mary, we're still waiting to hear back from you. Reply YES to confirm your appointment
Monday, July 14th at 10:30 AM with Dr. Scott at our 2nd St. Office. Reply NO to cancel this
appointment.Yes!
The Day-of-Appointment Reminder is typically delivered the morning of the appointment. This reminder is great
for patients who might have forgotten their appointment, despite previous reminder(s).
Premier Family Physicians
Hello John,
You have an upcoming appointment with Premier Family
Physicians. Please take a minute to review the details of your appointment:
John Smith
August 3 2018
9:30 AM
We look forward to seeing you soon!
Mary, this is just a quick reminder from Premier Family Physicians that you're
scheduled today at 10:30 AM with Dr. Scott at our 2nd St. Office. Please arrive 10-minutes early and bring
your insurance card and a photo ID.Thanks, see you soon!
My Patient Messages immediately contacts your no-show patients to reschedule them. Patients can book or request
appointments using Schedule Now links. By automating this time-consuming task that might go undone otherwise,
your staff will have more time to spend with the patients who did show up.
My Patient Messages automatically surveys your patients right after their appointments, while their experience is still
fresh. We instantly compile your patient responses, turning raw survey data into printable summary reports with
graphs and charts showing results for an individual or all providers.