Interactive Tour

Reports & Analytics Patient ExperienceSurvey Appointment We Survey Your Patients and Generate Public Reviews We provide instant access toall your patient-verified survey results, public reviews, Net Promoter Score submissions, and patient comments. From the dashboard, your staff can mark the new surveys as “read”, or they can easily access and sort on historical surveys by date and rating results. Phone Call Text Msg Email EarlyReminder Phone Call Text Msg PrimaryReminder Phone Call Text Msg NudgeReminder Phone Call Text Msg Day-ofReminder Patient confirmation or cancellation Our Automated Reminders Keep Your Schedule Full A SERIES OF NOTIFICATIONS BASED ON PATIENT INTERACTIONS Text Msg Email BookedConfirmation We provide real-time access for all appointment-reminder results, including confirmations, cancellations, and non-responders. You are alerted when reminder attempts fail, and you can respond easily to patient-initiated text mes - sages. Updating the practice-management schedule can be done automatically or with a single click from your staff. You can view and manage all your appointment requests from a single task panel located on the dashboard. You are immediately alerted when new requests from patients are submitted; you can coordinate important details through text conversations; and you can book them with a single click in supported practice- management / EHR soft - ware platforms. AppointmentBooked We Help get Your Patients Scheduled No ShowRescheduling EmailCampaigns PatientReactivation RecallNotifications Online PatientScheduling
Include the provided Schedule Now links on your website, email newsletters, and social media pages makes it easy for patients to book or request their own appointments any time of day, any day of the year. Easily configured setup options ensure that patients book with the right provider and for the right length of time.
Automatically notify patients when they are due for continuing-care appointments using your practice- specific scheduling and delivery preferences. Patients can easily book or request appointments using the provided Schedule Now links and can text-chat with your staff if they have questions.
We identify patients who are overdue for appointments by monitoring patients’ visit history and recall schedules, and automatically notifies them of their need to set appointments and keep their healthcare on track. Patients can book or request appointments using Schedule Now links.
When you need to share some news, our email campaign builder makes it easy to reach your patients. We automatically maintain your patient list, handle unsubscribes and bounces, and track your success. Our reporting tools let you know everything you need to know, such as who is opening your emails.
My Patient Messages immediately contacts your no-show patients to reschedule them. Patients can book or request appointments using Schedule Now links. By automating this time-consuming task that might go undone otherwise, your staff will have more time to spend with the patients who did show up.
Patients expect to receive immediate confirmation of their appointment after it’s booked; they can be left wondering and become anxious when they don’t. Once the details have been finalized, we send an email or text confirmation to the patient shortly after the appointment has been booked.
Mary, this is Premier Family Physicians confirming that you have booked an appointment with us for Wednesday July 14th at 10:30 AM. We're looking forward to seeing you. Sounds great, I'll be there!
An Early Reminder is typically delivered seven (7) or more days prior to an appointment. These are helpful when appointments are scheduled well in advance or when ample notice is needed for completing pre-appointment requirements such as lab work.
Premier Family Physicians
Hello Mary,
You have an upcoming appointment with Premier Family Physicians. Please take a minute to review the details of your appointment:
Mary Smith
July 14th
10:30 AM
If for any reason you can't keep this appointment it is important that you let us know.
Mary, this is Premier Family Physicians reminding you that you have an upcoming appointment Monday, July 14th at 10:30 AM. We'll be contacting you again closer to your appointment - let us know if you'll need to reschedule. Thanks for reminding me!
The Primary Reminder is typically delivered two (2) days before an appointment. It can be highly personalized with specific instructions for the patient based on provider, location, and/or appointment type.
Premier Family Physicians
Hello Mary,
You have an upcoming appointment with Premier Family Physicians. Please take a minute to review the details of your appointment:
Mary Smith
July 14th
10:30 AM
We look forward to seeing you soon!
Reply YES to confirm Mary's appointment Monday, July 14th at 10:30 AM with Dr. Scott at our 2nd St. Office. Reply NO to cancel this appointment. Yes!
A Reminder Nudge is typically delivered the day before an appointment, and always after the Primary Reminder. The Nudge can be sent to patients who have not previously confirmed or canceled and reinforces the importance of their response.
Premier Family Physicians
Hello John,
You have an upcoming appointment with Premier Family Physicians. Please take a minute to review the details of your appointment:
John Smith
August 3 2018
9:30 AM
We look forward to seeing you soon!
Mary, we're still waiting to hear back from you. Reply YES to confirm your appointment Monday, July 14th at 10:30 AM with Dr. Scott at our 2nd St. Office. Reply NO to cancel this appointment. Yes!
The Day-of-Appointment Reminder is typically delivered the morning of the appointment. This reminder is great for patients who might have forgotten their appointment, despite previous reminder(s).
Premier Family Physicians
Hello John,
You have an upcoming appointment with Premier Family Physicians. Please take a minute to review the details of your appointment:
John Smith
August 3 2018
9:30 AM
We look forward to seeing you soon!
Mary, this is just a quick reminder from Premier Family Physicians that you're scheduled today at 10:30 AM with Dr. Scott at our 2nd St. Office. Please arrive 10-minutes early and bring your insurance card and a photo ID. Thanks, see you soon!
My Patient Messages immediately contacts your no-show patients to reschedule them. Patients can book or request appointments using Schedule Now links. By automating this time-consuming task that might go undone otherwise, your staff will have more time to spend with the patients who did show up.
My Patient Messages automatically surveys your patients right after their appointments, while their experience is still fresh. We instantly compile your patient responses, turning raw survey data into printable summary reports with graphs and charts showing results for an individual or all providers.