MANAGEMENT TOOLS FOR YOUR PRACTICE
My Patient Messages conveniently tracks patient-relationship management activity that requires staff attention. You can
instantly see incoming text messages from patients, pending appointment requests, gaps in your schedule
because of recent cancellations, unsuccessful reminder attempts, and high-probability no-shows. You’ll know
which staff member is working on what and where things stand.
This tool detects cancellations in your schedule and automatically fills the vacant spots. Customizable
settings ensure that patients will always book the appropriate type of appointment, with the right provider,
and for the proper length of time. Use our top-of-the-list management capabilities to offer high-priority
patients the first slots.
When texting is preferable to calling, Text-Chat allows patients to communicate directly with your staff.
There are no apps to install; incoming texts from patients appear in the Message Center. When you
reply, the message arrives on the patient’s phone just like any other text message. The entire Text-Chat
conversation is logged into the patient’s record.
The daunting task of collecting and verifying patients’ contact information is done for you, automatically!
Patient Updater fills in the empty fields in your records, obtaining each patient’s preferred address for
email communications, the best number for phone reminders and text message notifications, and preferred
Each My Patient Messages account supports multiple users, with definable permissions that control how much of the
service an individual user can access. These permissions can be mixed and matched on a per-user
basis to achieve the ideal configuration that works best for your team.
My Patient Messages stores and manages data for all your patients in one place. You’ll have instant access to your
patients’ contact information, communication preferences, and patient-relationship management history. A
detailed, chronological log shows all reminder and notification activity, all text conversations, internal
notes, and more.
All of your patient-relationship management metrics are accessible from a single place. Get an at-a-glance and
real-time view of the state of your practice for instant action. Presentation-ready charts and reports help
you easily track all patient communication activity, appointments generated through My Patient Messages, survey results,
and much more.